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Head of Product Design

Who is Litmus?

Major global brands across every industry and vertical trust Litmus to make email better, including 9 of the top 10 ecommerce brands, 7 of the top 10 technology companies, and 23 of the top 25 US ad agencies.

 

Backed by $49M from Spectrum Equity, the Litmus email creation, testing, and analytics platform empowers marketers, designers, and agencies to confidently deliver customer experiences that ensure brand alignment and quality, as well as maximize performance and deliverability.

 

What would I do at Litmus?

We are seeking an experienced design leader to champion Product Design and User Research at Litmus. As Head of Product Design, you will lead a talented team of design and research professionals in our journey to understand our users and to create amazing products and features. From concept to launch and through iterations, we need a champion for our users and their goals, who will also mentor and enhance our design systems and processes. The Litmus Platform is expanding rapidly and needs a leader to bringing cohesion and consistency to our user experience. You will be responsible for ensuring excellence in design execution and managing a portfolio of projects and product initiatives in a mature yet fast-paced environment. This position involves leading the in-house product design and research team and working in concert with with product management, software engineering, customer success, and the executive team to prioritize and balance design goals with business and technical objectives. You will be a key member of the product leadership team, reporting directly to the SVP of Product. 

 

Key Responsibilities:

  • Lead the creative direction at Litmus and run day-to-day operations and strategy of the Design team.
  • Have strong passion for user research and advocate for both the users and the business.
  • Strong collaboration skills & ability to work cross-departmentally incorporating feedback from design, customer support, marketing, product, engineering, sales. (Good ideas come from everywhere!)
  • Set standards for quality, consistency and the best experience for our customers.
  • Recruit, hire and train new members and mentor team growth and career pathing.
  • Make sure the team has the tools and education they need to continue growing.
  • Articulate constructive feedback and ensure design team is regularly assessed and supported through work critique and individual reviews.
  • Continue to build and refine a collaborative and inclusive culture for the Design team, including scalable processes, guidelines, and principles.
  • Travel as needed - roughly 10-15%

What are we looking for?

  • 7+ years of software/SaaS product design and leadership experience.
  • Lead by example: maintain and grow personally by keeping current with design tools (e.g Sketch/Figma) and latest prototyping techniques.
  • Expert-level skills in product design.
  • Ability to communicate and support design decisions with clarity. 
  • Ability to provide constructive feedback and know when to encourage the team to revise or revisit a design problem.
  • Don’t necessarily need coding experience, but nice to have for an understanding of how products work and function. 
  • Experience working with dedicated user researchers and data scientists.
  • Understanding of product management and product lifecycle.
  • Be able to work with ambiguous concepts and drive toward realizable designs.
  • Actively build the skills of team members to ensure success in their careers.

 

Why should I choose Litmus?

We offer everything you'd expect from a financially successful and profitable startup, and we've been going strong for ten years.

  • Great salary and stock options, comprehensive health care benefits, and a generous retirement plan match.
  • 28 days of paid vacation—that’s on top of team retreats and public holidays.
  • Remote-friendly culture. No matter where you are, you'll feel connected to the team. Over half of our employees work remotely.  Your work experience is just as exciting, entertaining, and engaging wherever you choose to work from.
  • Family friendly. Flexible schedules along with generous maternity and paternity policies.
  • Fantastic professional training to keep your skills sharp.
  • The best tools and technology money can buy. Top of the line hardware, software, and whatever else you need to be awesome.

It’s the company you keep. The people at Litmus are truly amazing, each in their own way. With outstanding profitable growth and the trust of more than 250,000 marketers you know you’re part of a winning team.

 

 

 

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