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Support Engineer (Remote)

Who is Litmus: 

Major global brands across every industry and vertical trust Litmus to make email better, including 9 of the top 10 ecommerce brands, 7 of the top 10 technology companies, and 23 of the top 25 US ad agencies.

 

Backed by $49M from Spectrum Equity, the Litmus email creation, testing, and analytics platform empowers marketers, designers, and agencies to confidently deliver customer experiences that ensure brand alignment and quality, as well as maximize performance and deliverability.

 

What would I do at Litmus?

We're looking for a talented engineer to be the technical expert in our support team. You’d be helping our customers with technical topics, as well as debugging, prioritizing and filing potential bugs they may have encountered. In addition to working closely with our customer support team, you’d have ownership over many aspects of our internal infrastructure, such as implementing and maintaining methods of monitoring Litmus and its features. This part of the role may involve building and maintaining apps from scratch, so you’ll need the programming know-how for that

too.

 

Occasionally, you will be asked to be the technical lead on a call with a customer. Your fellow engineers will arm you with everything you’ll need to know, but you should be comfortable discussing APIs and some high-level programming concepts related to integrating and using Litmus.

 

If you’re familiar with other programming languages beyond C# and the .NET Framework, or willing to learn, we have a strong need for someone to write and maintain sample/wrapper code for our API. The associated documentation could always use sprucing up too!

 

The person that fills this role should consider themselves the go-to person for technical questions. You’re a friendly bridge between customer support and engineering.

 

What is Litmus looking for in a candidate?

The ideal candidate will have:

  •  Some experience in C#, .NET, Ruby, and Ruby on Rails 
  • Experience interacting with customers and non-technical staff.  We will be looking for someone who can explain technical concepts and issues in plain, easy-to-understand English.
  • Prior experience working in a Support Engineer, Technical Support, Tier 2 Customer Support, Sales Engineering or other relevant position

Why should I choose Litmus?

We offer everything you'd expect from a financially successful and profitable startup, and we've been going strong for ten years.

  • Great salary and stock options, comprehensive health care benefits, and a generous retirement plan match.
  • 28 days of paid vacation—that’s on top of team retreats and public holidays.
  • Remote-friendly culture. No matter where you are, you'll feel connected to the team. Over half of our employees work remotely.  Your work experience is just as exciting, entertaining, and engaging wherever you choose to work from.
  • Family friendly. Flexible schedules along with generous maternity and paternity policies.
  • Fantastic professional training to keep your skills sharp.
  • The best tools and technology money can buy. Top of the line hardware, software, and whatever else you need to be awesome.

It’s the company you keep. The people at Litmus are truly amazing, each in their own way. With outstanding profitable growth and the trust of more than 250,000 marketers you know you’re part of a winning team.

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